This Privacy Policy explains how personal information is collected, used, stored, shared, and protected when you access or make purchases through turnitys.com (the “Website”). By accessing or using the Website, you acknowledge and agree to the practices described in this Privacy Policy.

turnitys is operated by PINEBROOK TRADING LIMITED, whose registered address is Room 06, 26th Floor, Working View Commercial Building, 21 Yiu Wah Street, Causeway Bay, Hong Kong.

References in this Privacy Policy to “turnitys,” “we,” “us,” or “our” refer to the turnitys brand and its operating entity, PINEBROOK TRADING LIMITED.

Information We Collect

When you browse the Website, create an account, or place an order, we may collect personal information including, but not limited to:

  • Your name;
  • Email address;
  • Telephone number;
  • Billing and delivery addresses;
  • Order history;
  • Payment and transaction records; and
  • Communications with our customer service team.

We may also automatically collect certain technical information, including your IP address, browser type, device identifiers, operating system, referring pages, access times, and browsing behaviour. This information is used to support Website functionality, security, analytics, and performance improvements.

How We Use Your Information

We may use the information we collect to:

  • Process and manage orders;
  • Arrange payment and delivery;
  • Provide order confirmations and status updates;
  • Respond to enquiries and provide customer support;
  • Create and manage customer accounts;
  • Detect and prevent fraud, misuse, or security incidents;
  • Improve the functionality, content, and performance of the Website;
  • Comply with legal, regulatory, accounting, and operational requirements; and
  • Send service-related or promotional communications where permitted by law and, where required, with your consent.

Marketing Communications

You may receive communications relating to your purchases, orders, account activity, or use of our services.

Promotional or marketing communications will only be sent where you have provided consent or where otherwise permitted by applicable law.

You may opt out of receiving marketing communications at any time by following the unsubscribe instructions included in the relevant communication or by contacting us at nelsonclayton770@gmail.com.

Opting out of marketing communications will not prevent us from sending essential service-related messages, including order confirmations, delivery notifications, security alerts, or account-related communications.

Sharing Information With Service Providers

We may share personal information with selected third-party service providers where necessary for our business operations, including providers of:

  • Payment processing services;
  • Order fulfilment services;
  • Warehousing and logistics services;
  • Email and communication services;
  • Website hosting and technical support;
  • Data analytics services; and
  • Fraud prevention and security services.

These service providers are authorised to process personal information only to the extent necessary to perform services on our behalf and are expected to protect such information appropriately.

We do not sell, lease, rent, or trade personal information to unrelated third parties.

We may also disclose personal information where required by law, regulation, court order, governmental authority, or where necessary to protect our rights, property, customers, or the security of the Website.

Cookies and Tracking Technologies

The Website uses cookies and similar tracking technologies to:

  • Enable essential Website functions;
  • Remember user preferences;
  • Maintain shopping cart and account sessions;
  • Improve user experience;
  • Analyse Website traffic and usage patterns; and
  • Support security and fraud prevention.

You may adjust your browser settings to restrict, block, or delete cookies. However, disabling certain cookies may prevent some Website features from functioning correctly.

Data Protection Measures

We implement reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, accidental loss, misuse, alteration, disclosure, or destruction.

Payment transactions are processed through secure third-party payment service providers. We do not directly store complete payment card information unless expressly stated otherwise.

Although we take reasonable measures to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Rights

Subject to applicable data protection laws, you may have the right to:

  • Request access to the personal information we hold about you;
  • Request the correction of inaccurate or incomplete information;
  • Withdraw consent previously provided;
  • Object to or restrict certain processing activities;
  • Request the deletion of your personal information where legally permitted; and
  • Request information regarding how your personal information is processed.

To exercise any applicable rights, please contact us at nelsonclayton770@gmail.com.

We may request reasonable information or documentation to verify your identity before processing your request. Certain requests may be limited or refused where permitted or required by applicable law.

Retention of Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, tax, reporting, dispute-resolution, fraud-prevention, and regulatory obligations.

When personal information is no longer required, we will delete, anonymise, or securely dispose of it in accordance with applicable legal requirements and our data-retention practices.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, Website functions, legal obligations, or regulatory requirements.

Any revised Privacy Policy will become effective when it is published on the Website. Your continued use of the Website following the publication of an updated Privacy Policy constitutes your acknowledgement of the revised Policy.

We encourage you to review this Privacy Policy periodically.

Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or the processing of your personal information, please contact us at:

PINEBROOK TRADING LIMITED
Room 06, 26th Floor
Working View Commercial Building
21 Yiu Wah Street
Causeway Bay, Hong Kong

Email: nelsonclayton770@gmail.com